Retail & Customer Support Specialist, Los Angeles
Job Details
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes . We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste !
We’re now hiring a Retail & Customer Support Specialist to join our Los Angeles, CA team. In this role, you’ll be the face of Upway for both our in-person and online customers. You’ll help visitors at our LA retail space find their perfect e-bike, offering test rides, product guidance, and a great buying experience. You’ll also support our eCommerce operations by assisting customers online – answering questions, resolving issues, and helping riders confidently complete their purchases.
- Welcome customers to our Los Angeles UpCenter and guide them through the e-bike selection process, including product recommendations, test rides, and purchase support.
- Deliver an exceptional in-store experience that reflects Upway’s mission and values.
- Respond to online customer inquiries via chat, email, and phone—helping riders choose the right bike, resolve order issues, and navigate the buying process.
- Coordinate with the operations and logistics teams to ensure timely deliveries, order accuracy, and smooth post-sale follow-up.
- Maintain a clean, organized, and inviting retail space that showcases our bikes and accessories.
- Support basic administrative and warehouse tasks as needed, such as updating inventory or preparing bikes for display.
- Act as a brand ambassador for Upway – providing friendly, knowledgeable, and solution-oriented service across all customer touchpoints.
- No prior experience is needed
- 401(k)
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Flexible spending account
- Disability insurance
- Full-time
- Part-time
- $18 – $22 an hour